Privacy Policy

Last Updated: June 15, 2026.

Introduction and Commitment to Privacy

At Velobet, we are committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you access our website, use our services, or interact with our platform.

We operate in accordance with the United Kingdom Data Protection Act 2018 (DPA 2018) and the UK General Data Protection Regulation (UK GDPR). As a company providing services to users in the United Kingdom, we respect your rights regarding your personal information and are committed to transparency and accountability in our data processing activities.

Please read this policy carefully. By using our website and services, you acknowledge that you have read and understood the practices described herein.

Who We Are and How to Contact Us

Velobet acts as the data controller for the personal information you provide to us. If you have any questions, concerns, or requests regarding this Privacy Policy or the way we process your data, please reach out to our dedicated support team:

Email: [email protected].

The Information We Collect

To provide you with a secure and enjoyable gaming experience, we collect various types of information. We categorize this data into the following groups:

3.1 Information Provided by You

When you register an account, make a deposit, or communicate with our support team, you provide us with information including:

  • Identity Data: Full name, date of birth, and gender.
  • Contact Data: Residential address, email address, and telephone number.
  • Financial Data: Details regarding your chosen payment methods, such as bank transfer information, e-wallet identifiers, or credit/debit card details necessary for processing transactions.
  • Communication Data: Records of your correspondence with our support team via email, live chat, or feedback forms.

3.2 Automatically Collected Information

When you visit our website, our systems automatically collect certain technical data:

  • Usage Data: Details about how you use our services, including game history, session duration, and navigation patterns.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and device identifiers.
  • Cookies: Information gathered through cookies and similar tracking technologies to enhance site functionality and remember your preferences.

How We Use Your Personal Data

We process your data only when we have a legal basis to do so under the UK GDPR. These include:

  • Performance of a Contract: We use your data to register your account, process deposits and withdrawals, manage your gameplay, and provide customer support.
  • Legal Obligations: We are required by the UK Gambling Commission (UKGC) and anti-money laundering (AML) regulations to verify your identity, prevent fraud, and ensure responsible gambling.
  • Legitimate Interests: We process data to improve our services, analyze trends, ensure the security of our platform, and personalize your user experience.
  • Consent: Where you have explicitly provided consent, such as for receiving marketing communications.

Security of Your Information

Protecting your data is our priority. We employ advanced technical and organizational measures to ensure your information is safe, including:

  • Encryption: All sensitive financial and personal data is protected using SSL (Secure Socket Layer) encryption.
  • Access Controls: Restricted access to your personal data ensures that only authorized personnel can view it for legitimate business purposes.
  • Monitoring: Continuous security monitoring of our network to detect and prevent unauthorized access or cyber threats.

Sharing and Disclosure of Data

We do not sell your personal information. We may share your data with trusted third parties only when necessary:

  • Service Providers: Payment processors, identity verification services, and technical support providers who help us operate our platform.
  • Legal Requirements: We may disclose your information to law enforcement, regulators, or other authorities if required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Your Legal Rights

Under the UK GDPR, you have specific rights regarding your personal data:

  • Right of Access: You may request a copy of the personal data we hold about you.
  • Right to Rectification: You may request that we correct any inaccurate or incomplete information.
  • Right to Erasure (Right to be Forgotten): Under certain conditions, you may request that we delete your personal data.
  • Right to Restrict Processing: You may request that we limit how we use your data.
  • Right to Data Portability: You may request that we transfer your data to another service provider.
  • Right to Object: You may object to the processing of your data based on our legitimate interests.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the legally mandated timeframes.

Responsible Gambling and Data

As part of our commitment to responsible gambling, we process data related to your gaming activity to identify signs of problematic behavior. We may reach out to you if we observe patterns that suggest you may need assistance.

If you or someone you know is struggling with gambling, please consider utilizing the following resources:

  • GamCare: Provides support, information, and counseling for anyone affected by gambling.
  • Gambling Therapy: Offers international online support.
  • Self-Exclusion: You have the right to request a self-exclusion period at any time, during which we will restrict your access to our services and ensure you do not receive marketing materials.

Cookies Policy

Our website uses cookies to improve your user experience. Cookies are small text files placed on your device. We use them to:

  • Remember your login status and language preferences.
  • Understand how our site is used so we can make improvements.
  • Maintain the security of your session.

You can adjust your browser settings to refuse cookies, though doing so may prevent you from accessing certain features of our platform.

Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Once your data is no longer needed, it is securely deleted or anonymized.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be notified to you via email or a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data.

Complaints

If you are unsatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority set up to uphold information rights in the public interest.